Shipping Protection Policy

At LoveScotch, we want you to shop with confidence. Our Shipping Protection provides coverage for eligible orders against loss, theft, or damage during transit, giving you extra peace of mind when ordering your favorite spirits online.

Shipping Protection is available as an optional add-on during checkout, starting at $2.99. We encourage customers to add this protection before completing their purchase to help protect their shipment against eligible shipping-related issues.

What Does Shipping Protection Cover?

Shipping Protection is designed to provide coverage for eligible shipments in the following circumstances:

• Lost shipments: Orders that are confirmed lost in transit by the shipping carrier.
• Stolen shipments: Packages confirmed delivered by the carrier but reported stolen, subject to review and verification.
• Damaged shipments: Products that arrive damaged during transit.

All claims are subject to review and verification. Additional documentation, such as photographs of damaged items or packaging, may be required to process a claim.

Shipping Protection Fees

Shipping Protection fees are displayed during checkout and start at $2.99, depending on the order.

Shipping Protection fees are non-refundable once purchased. As this protection is an optional service intended to provide coverage for your shipment, the fee is not refundable simply because the customer changes their mind, the order is delivered successfully, or the customer does not need to file a claim.

Exceptions may be considered at LoveScotch's discretion.

How to Report a Shipping Issue

If your order is lost, stolen, or damaged during transit, please contact our Customer Service team for assistance.

• Email: hello@LoveScotch.com

Please include your order number and a description of the issue. For damaged shipments, include clear photographs of the damaged products and packaging when possible.

Our team will review the circumstances and advise you on the next steps.