Ordering & Shipping
Which states do you ship to?
We have an extensive shipping range however we cannot ship to the following locations:
Unfortunately we do not ship to United States Territories such as:
- American Samoa.
- Northern Mariana Islands.
- Puerto Rico.
- U.S. Virgin Islands.
Shipping to Hawaii and Alaska is available only via Express Air shipping. We do not ship Canada & Mexico at this time.
When will my order be processed/shipped?
Orders received after 1:00pm PST may not be processed until the following day. Orders received on weekends will be shipped out on Monday at the earliest. Please note that orders take 1-3 business days to process, although we make every effort to ship out orders in a timely fashion. During high volume times, such as the holiday season, orders may experiencing additional processing delays, extending the period to closer to 1-5 days. Once orders have been processed and fulfilled, they will be shipped out and the customer will receive an automated email with tracking information.
Products can move in and out of stock very quickly depending on demand, therefore if any of the products you have ordered become unavailable we will advise you of its estimated delivery.
If your order is time sensitive please Contact Us to make necessary arrangements for timely delivery.
How does shipping work?
1) You must be 21 years of age or older to purchase alcoholic beverages. The purchase of alcohol by persons under the age of 21 is prohibited by law. By ordering through this website you are verifying to us that you are 21 years of age or older.
2) A signature will be required upon delivery from a person over the age of 21. ID will be required. If no adult is available to sign for the package, the package will not be delivered and the carrier will leave a door tag notifying you that a delivery was attempted.
3) After three attempts, the package will be returned. For this reason, we strongly recommend having the order shipped to a business address. Packages are sent in plain corrugated cardboard and do not list the nature of the contents.
4) Any order that is refused or returned after three attempts to deliver shall be refunded for the amount of the product only. The shipping charges will not be refunded and a re-stocking fee may apply.
5) If you require any changes to the name or address of your order please ensure you Contact Us before your order has been shipped. Once your order has been shipped any changes may not be possible and may incur an additional fee.
6) Unfortunately we cannot ship to PO Boxes, FPO/ APO addresses or freight forwarding services however if you wish to purchase any products from Lovescotch you may do so by providing an alternative shipping address other than a PO Box, FPO or APO.
7) Please note: All alcoholic beverages sold through lovescotch.com are sold in California. We make no representation relative to your right to ship wine and spirits into your state. Laws regarding the sale and transportation of alcoholic beverages are complex and constantly changing which is why we would advise you to check the laws within your own state. We make no representation to the legal rights of anyone to ship into any state outside California and by placing the order you accept that you are responsible for any tax/duty liabilities which may arise from receiving the order.
By ordering through us, you are accepting that title to the goods passes to you as soon as payment is accepted. Lovescotch doesn't own inventory but passes orders through to a licensed retailer who arranges transportation of the products as a service to the purchaser. By utilizing this service from Lovescotch, the purchaser is acknowledging and acting compliant with his/her local and state laws regarding the purchase of such wine, liquor and beer products, as well as, its transportation and its delivery. By placing an order through Lovescotch.com, the purchaser is approving Lovescotch.com to act with the purchaser’s permission to select a common carrier service to deliver the purchaser’s order.
8) Unless specified in the Special Instructions by the customer, we do not ship the item with the original packaging. This is to increase durability of products while in transit.
Can I request a postponed shipping date?
We’re happy to postpone shipping your order to a date that’s more convenient for you. If you would like to modify any part of our standard shipping procedure, please add your instructions to the box labeled Gift Note / Special Shipping Instructions in Box while placing your order.
How long will it take to deliver my order?
West Coast: The amount of time your order will take to be delivered will depend on the which state you are shipping to but in general it will take between 2 and 5 business days from when your order is shipped for West Coast orders.
Everywhere else: Orders further afield will take a longer time to arrive - potentially between 7 and 17 days. This is due to the nature of regional carrier deliveries. During holiday periods these times may be extended.
Can I track my order?
Yes. Once your order has been processed and shipped, you will be sent a tracking number by email.
By placing an order with us you are authorizing us to engage a 3rd party carrier of our choosing to fulfill the delivery. You must also ensure that a person of 21 years or older is available to receive your package.
Please communicate with the applicable courier if you will not be available to receive your package or would like your package to be held for a more convenient time for pick up.
Orders shipping via the Saver rate (where available) take approximately 5-7 days to have local carrier tracking assigned. Once tracking is assigned, your order should be delivered within 5-7 business days. We are unable to guarantee a specific delivery date. The carrier will attempt delivery three times before it is returned to sender. If an additional delivery attempt is need, an additional delivery fee will be required.
Why is my order late?
Please be advised! Lovescotch.com nominates carriers to ship to a destination at the request of the purchaser. If this destination/recipient is inaccurate, closed, or refuses product, delays do occur that can involve purchased order to return to Lovescotch.com. If this does occur, Lovescotch.com will communicate to the purchaser via email and telephone on how to proceed with shipment.
Can I return my order?
Unfortunately we don’t accept refunds or exchanges however if you are unhappy with anything then please Contact Us and let us know. Our goal is to offer our customers a satisfying shopping experience. We welcome feedback of any type at all times. If there is an error on our part we will make the correction immediately upon receiving notice/claim from the customer by e-mail. All claims must be received within 10 days of delivery date.
What if my product is damaged?
LoveScotch.com is not liable for damages to goods caused by weather conditions and ‘Acts of God’ during shipping. We make every effort to package items safely and securely and use all of our experience to make sure your order is delivered to you in the condition it left us in. Some events however are out of our control (Events including but not limited to natural disasters, plane crashes, acts of terrorism and quarantine) and unfortunately we cannot accept liability for such events.
However, we are committed to customer satisfaction and will do everything possible to make sure your expectations are exceeded. In the rare event that a product arrives damaged, please Contact Us to let us know.
What if a product I want is out of stock?
We keep our inventory as accurate as possible however our products can move in and out of stock very quickly depending on demand. If one of the products you would like to purchase is out of stock on our website, it is still possible that we can re-stock certain products quickly. Please Contact Us if you would like us to check the availability of a particular product.
Please be advised! Engraving bottles is not a perfect system. Each brand has its own bottle size, shape, and label. LoveScotch.com chooses a specific area which may mean removing a label from the front or back of the bottle to make abundant space for engraved characters. If you have any questions about your specific engraving, please Contact Us. Due to the process of personalizing these bottles, there are NO refunds or cancellations for these orders.
How does my discount coupon work?
If you have a discount coupon which you would like to use for your order, please enter it on the Payment Details page under the 'Grand Total'.
Please note that certain coupon codes can't be applied to all products and all discounts are given at our discretion.
Which forms of payment do you accept?
We accept all major credit cards or payments can also be processed through PayPal. If a paid order is cancelled before shipment there may be a fee associated with this.
In addition to these payment types, we currently also accept the payments via the following payment services: Venmo, Shop Pay, Google Pay, FaceBook Pay, Apple Pay.
Can I purchase a product over the phone?
At this time, we are only taking orders online. However if you are having any problems checking out online then please Contact Us and we will do everything we can to help.
IS IT SAFE TO USE MY CREDIT CARD ONLINE?
Yes. Credit Card payments made through the lovescotch.com site are completed using an encrypted and secure connection for maximum security. Credit Card transactions are handled by a third-party financial institution which uses the credit card number and address information to verify the credit card number and process the transaction. A LoveScotch.com representative may contact the customer for additional verification when necessary.
WHERE IS THE CARD SECURITY CODE LOCATED ON MY CREDIT CARD?
On Visa, MasterCard and Discover cards, the three digit number is located on the signature panel on the back of the card. For American Express cards, the four digit number is located on the front of the card above the credit card number.
WHAT DO I DO IF I AM HAVING TROUBLE WITH MY CREDIT CARD?
Please ensure that your billing information exactly matches the address and information that the credit card company has on file for you. Any typos or misinformation may affect the processing of your transaction.
If you are still having trouble you can Contact Us or alternatively use PayPal.
WHEN WILL I BE CHARGED FOR MY ORDER?
Credit card transactions are pending until the day of shipment of your order. You will only be charged once your product has been shipped.
We reserve the right to refuse an order at any time but will not do so without good reason.
MY CARD HAS BEEN DECLINED. WHY CAN I STILL SEE CHARGES ON MY CARD?
If your card has been declined then your order will not have come through to us. You may also see the declined charges visible on your account. If you made a number of attempts with your card and they were all declined you will see the same number of declined "charges" on your card. You have not been charged for these transactions but they will be visible for 3 business days until they drop off your account.
Warning: DRINKING DISTILLED SPIRITS, BEER, COOLERS, WINE AND OTHER ALCOHOLIC BEVERAGES MAY INCREASE CANCER RISK, AND, DURING PREGNANCY, CAN CAUSE BIRTH DEFECTS. FOR MORE INFORMATION GO TO WWW.P65WARNINGS.CA.GOV/ALCOHOL